Applying Lessons from Football (Soccer) to Customer Experience with Greg Uglioni, CCXP
What does football (soccer) have in common with Customer Experience?
Greg Uglioni, CCXP, Head of Business Transformation / Digital Transformation at Kantonsspital Winterthur connects the two in a very innovative way.
Greg was voted a Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022 Thinkers360
Greg joins us all the way from Switzerland, to share wisdom from his experience in both financial services and healthcare including:
- Creating value centers vs. cost centers
- Lessons from soccer that apply to CX
- How to win a championship by applying football (soccer) principles
Meet Greg:
Gregorio Uglioni is a specialist in Business Transformation, Innovation and Customer Experience.
Thanks to his strong leadership skills, Gregorio has successfully led several transformation programs achieving great results, creating a positive customer impact while relentlessly nurturing a positive innovation culture.
His cross-industry engagement for the development of the customer experience discipline (e.g., with his podcast “CX Goalkeeper”, as a Judge at several international events, as a co-author of the global best-sellers “Customer Experience 3” and “Customer Experience 4”) and his in-depth know-how allowed him to be recognized and awarded several time in Customer Experience Community.
Gregorio holds two masters from the University of Zurich. He is a CCXP and the world’s first certified ACXSPlus.
He started his career at Accenture and is now the Head of Business Transformation at the Cantonal Hospital of Winterthur in Switzerland.
Gregorio’s battery charger is his family
2023 Recognitions:
CXM STARS #8 TOP CX INFLUENCER by CXM
ICMI’S TOP 25 THOUGHT LEADERS FOR 2023 by ICMI
World’s Top 200 Business & Technology Innovators by Engati
Top 50 Global Thought Leaderss and Influencers on Customer Loyalty 2023
Top 50 Global Thought Leaders and Influencers on Digital Transformation 2023
Top 25 Global Thought Leaders and Influencers on Customer Experience 2023
Top 50 Global Thought Leaders on Leadership 2023
2022 Recognitions:
CXM STARS #10 TOP CX INFLUENCER from CXM
“Influencers to follow” from the UK Customer Experience Awards 2022
Top 50 Global Thought Leaders and Influencers on Customer Loyalty 2022 Thinkers360
Top 50 Global Thought Leaders and Influencers on Digital Transformation 2022
Top 10 Global Thought Leaders and Influencers on Customer Experience 2022 Thinkers360
Top 50 Global Thought Leaders on Leadership 2022
2021 Recognitions:
TOP INFLUENCER 2021 by ENGATI
Customer Experience World Games 2021: Overall Star Player Recognition, 30 July 2021
Thinkers360: Top 50 Global Thought Leaders on Customer Experience, October 2021
Survey2Connect: Featured in the list of the 100 CX Thought Leaders Around The World That Are Changing The CX Game
Some quotes:
“my family is my battery charger”
“When I wake up in the morning, I want to create value, to have an impact and to serve others to achieve our goals together”
“Yes, it is possible to create value for employees, customers and shareholders. At the end, they are all human beings!”
“blending agility & CX will be a key success factor in future”
