CX Week Special Edition: Gaining Executive Support & CXPA Benefits with Board Chair Nancy Porte
In celebration of CX Week this episode features Nancy Porte, Chair, Board of Directors, CXPA.
Nancy discusses 3 important topics:
1. Why gaining the support of executives is critical and how you might go about achieving that.
2. Why CX professionals and those considering the profession might want to join the Customer Experience Professionals Association.
3. On a more personal note - Nancy shares her work in support of disadvantaged children and teens where she serves on the Board of the Children's Village. She also talks about how she applies customer experience principles to help operationalize CX.
Contact me if:
- You have feedback you'd like to share about the podcast
- You would like to be a guest on the show
- You would like to book me on your show
Email me at mark@empoweredcx.com
In celebration of CX Week this episode features Nancy Porte, Chair, Board of Directors, CXPA.
Nancy discusses 3 important topics:
1. Why gaining the support of executives is critical and how you might go about achieving that.
2. Why CX professionals and those considering the profession might want to join the Customer Experience Professionals Association.
3. On a more personal note - Nancy shares her work in support of disadvantaged children and teens where she serves on the Board of the Children's Village. She also talks about how she applies customer experience principles to help operationalize CX.
Nancy discusses 3 important topics:
1. Why gaining the support of executives is critical and how you might go about achieving that.
2. Why CX professionals and those considering the profession might want to join the Customer Experience Professionals Association.
3. On a more personal note - Nancy shares her work in support of disadvantaged children and teens where she serves on the Board of the Children's Village. She also talks about how she applies customer experience principles to help operationalize CX.
Contact me if:
- You have feedback you'd like to share about the podcast
- You would like to be a guest on the show
- You would like to book me on your show
Email me at mark@empoweredcx.com
