What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld?
What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld?
There’s so much to unpack in this episode:
Fred shares about a personal vulnerability
What’s the right way to listen to customers?
What is the huge mistake companies make relative to referrals?
How do you know if you’ve won or lost?
What is financial capitalism and why should it die?
What’s on the pioneering edge today for CX leading companies?
Will Southwest Airlines recover?
And a ton more!
Fred Reichheld Bio
FRED REICHHELD is the creator of the Net Promoter system of management,
the founder of Bain & Company’s Loyalty practice, and the author of five books
including the New York Times bestseller The Ultimate Question 2.0. He is
currently a fellow and senior advisory partner at Bain, where he has worked since
1977. Fred is a frequent speaker at major business forums, and his work on
customer loyalty has been widely covered in the Wall Street Journal, New York
Times, Financial Times, Fortune, Businessweek, and The Economist. He has
made fifteen contributions to the Harvard Business Review and, in 2012, became
one of the original LinkedIn Influencers, an invitation-only group of corporate
leaders and public figures who are thought leaders in their respective fields. In
2003, Consulting Magazine named Fred as one of the world’s “25 Most
Influential Consultants.” According to the New York Times, Fred “put loyalty
economics on the map.” The Economist refers to him as the “high priest” of
loyalty. Reichheld graduated from Harvard College (BA, 1974) and Harvard
Business School (MBA, 1978). He is based in Cape Cod and Miami.
Video about Winning on Purpose - https://www.bain.com/our-team/fred-reichheld/
Catch Fred’s Articles on LinkedIn - https://www.linkedin.com/pulse/big-ideas-2023-battling-inflation-companies-cant-just-fred-reichheld/
What’s the Pioneering Edge for Today’s CX Leaders according to NPS Creator, Fred Reichheld?
There’s so much to unpack in this episode:
Fred shares about a personal vulnerability
What’s the right way to listen to customers?
What is the huge mistake companies make relative to referrals?
How do you know if you’ve won or lost?
What is financial capitalism and why should it die?
What’s on the pioneering edge today for CX leading companies?
Will Southwest Airlines recover?
And a ton more!
Fred Reichheld Bio
FRED REICHHELD is the creator of the Net Promoter system of management,
the founder of Bain & Company’s Loyalty practice, and the author of five books
including the New York Times bestseller The Ultimate Question 2.0. He is
currently a fellow and senior advisory partner at Bain, where he has worked since
1977. Fred is a frequent speaker at major business forums, and his work on
customer loyalty has been widely covered in the Wall Street Journal, New York
Times, Financial Times, Fortune, Businessweek, and The Economist. He has
made fifteen contributions to the Harvard Business Review and, in 2012, became
one of the original LinkedIn Influencers, an invitation-only group of corporate
leaders and public figures who are thought leaders in their respective fields. In
2003, Consulting Magazine named Fred as one of the world’s “25 Most
Influential Consultants.” According to the New York Times, Fred “put loyalty
economics on the map.” The Economist refers to him as the “high priest” of
loyalty. Reichheld graduated from Harvard College (BA, 1974) and Harvard
Business School (MBA, 1978). He is based in Cape Cod and Miami.
Video about Winning on Purpose - https://www.bain.com/our-team/fred-reichheld/
Catch Fred’s Articles on LinkedIn - https://www.linkedin.com/pulse/big-ideas-2023-battling-inflation-companies-cant-just-fred-reichheld/
There’s so much to unpack in this episode:
Fred shares about a personal vulnerability
What’s the right way to listen to customers?
What is the huge mistake companies make relative to referrals?
How do you know if you’ve won or lost?
What is financial capitalism and why should it die?
What’s on the pioneering edge today for CX leading companies?
Will Southwest Airlines recover?
And a ton more!
Fred Reichheld Bio
FRED REICHHELD is the creator of the Net Promoter system of management,
the founder of Bain & Company’s Loyalty practice, and the author of five books
including the New York Times bestseller The Ultimate Question 2.0. He is
currently a fellow and senior advisory partner at Bain, where he has worked since
1977. Fred is a frequent speaker at major business forums, and his work on
customer loyalty has been widely covered in the Wall Street Journal, New York
Times, Financial Times, Fortune, Businessweek, and The Economist. He has
made fifteen contributions to the Harvard Business Review and, in 2012, became
one of the original LinkedIn Influencers, an invitation-only group of corporate
leaders and public figures who are thought leaders in their respective fields. In
2003, Consulting Magazine named Fred as one of the world’s “25 Most
Influential Consultants.” According to the New York Times, Fred “put loyalty
economics on the map.” The Economist refers to him as the “high priest” of
loyalty. Reichheld graduated from Harvard College (BA, 1974) and Harvard
Business School (MBA, 1978). He is based in Cape Cod and Miami.
Video about Winning on Purpose - https://www.bain.com/our-team/fred-reichheld/
Catch Fred’s Articles on LinkedIn - https://www.linkedin.com/pulse/big-ideas-2023-battling-inflation-companies-cant-just-fred-reichheld/
