I empower leaders to close the experience gap. What’s the experience gap? According to a Bain Consulting study, 80% of CEO’s believe their companies deliver a superior customer experience but only 8% of their customers agree.
I talk to guests with a wide range of expertise, who share meaningful insights and wisdom.
We give you practical tips, proven frameworks, and share ways to help you delight YOUR customers.
Latest Episodes
Overcoming the biggest obstacles to successful change initiatives?
What are the biggest obstacles to successful change initiatives?Amanda Schmoldt has the expertise and experience that only comes from successfully leading change manag...
The 5 Leadership SUPERPOWERS with Jay Weiser
The 5 Leadership SUPERPOWERS with Jay Weiser, Principal and Founder, Jay Weiser ConsultingJay Weiser is a leadership expert.He’s a graduate of the Wharton School, and ...
Why do most surveys fail to get results? with Rick Denton, Managing Principle, EX4CX
Why do most surveys fail to get results?Rick Denton believes too many companies rely too heavily on survey data and consequently don’t get results.He suggests CX leade...
Applying Lessons from Football (Soccer) to Customer Experience with Greg Uglioni, CCXP
What does football (soccer) have in common with Customer Experience? Greg Uglioni, CCXP, Head of Business Transformation / Digital Transformation at Kantonsspital Wint...
"The Evolution of CX at Walgreens with Danielle Wipperfurth, CCXP, Director of Customer Experience "
The Evolution of CX at Walgreens with Danielle Wipperfurth, CCXP, Director of Customer ExperienceHow did a neighborhood drugstore, founded in 1901 and measuring just 5...